Terms of Service

Last updated: 20 October 2026

1. Who we are and what these terms cover

These Terms of Service ("Terms") are an agreement between you ("Customer", "you") and CH Global Empire, trading as CHVEX ("CHVEX", "we", "us"), of Lorong Shahbandar 10, Bertam Perdana 3, 13200 Kepala Batas, Penang, Malaysia. They apply to every order for and use of services from our website https://chvex.com. By placing an order, creating an account or using the services, you agree to these Terms together with our Privacy Policy, Acceptable Use Policy, Refund Policy and Service Level Agreement, which form part of this agreement.

2. The services

CHVEX sells cPanel web hosting plans only: CHVEX Mula, CHVEX Pro, CHVEX Business and CHVEX Elite. Each plan has its own resource limits, shown on the plan page when you order. CHVEX is a reseller. Hosting is provided on the infrastructure of an upstream hosting provider (currently MDMHost) using cPanel/WHM. We do not sell domain name registration, and we do not provide WordPress-specific services or email hosting guarantees. Features not listed on the plan page are not included.

3. Account and registration

  • You must be at least 18 years old, or have the legal capacity to enter into a contract, to open an account.
  • You must give accurate and current information and keep it up to date, including your contact email address.
  • You are responsible for keeping your login details secret and for all activity under your account. Tell us promptly through a support ticket if you suspect unauthorised access.

4. Orders, prices and billing cycles

You can order a plan on a monthly, quarterly, semiannual or annual billing cycle. Prices are shown in Malaysian Ringgit (MYR) to visitors in Malaysia and in US Dollars (USD) to visitors elsewhere. An order is accepted when we receive your payment and the service is provisioned, and we may decline or cancel an order if we suspect fraud, abuse or an error in the price shown. Unless a price is stated to include taxes, prices exclude any taxes, duties or levies that may apply, which you are responsible for. We do not represent that CHVEX is registered for any particular tax.

5. Payment, invoices and renewal

  • Payments are made through Bayarcash (MYR, including FPX and online banking) or PayPal (USD). These providers process your payment; we do not store your card numbers.
  • Renewals are invoice-based. Your services do not renew by automatic card charge. We issue a renewal invoice before the due date and send a reminder by email before it falls due.
  • You must pay each invoice by its due date. Your service renews only once the invoice is paid.
  • If an invoice remains unpaid 3 days after its due date, we may suspend the service.
  • If the service remains suspended for 14 days, we may terminate it, after which the account data may be permanently deleted. We will send notice to your account email before termination.
  • Reminder emails are a courtesy. Failure to receive one does not extend a due date.

6. Fair use of resources

Plans are shared hosting. You must use CPU, memory, disk space, inodes, bandwidth and processes fairly and within the limits of your plan and the Acceptable Use Policy. If your usage harms other customers or the platform, we or our upstream provider may throttle, limit or suspend the affected account, and may ask you to reduce usage or move to a higher plan.

7. Your content and responsibilities

You are solely responsible for your websites, files, databases, emails and other content ("Customer Content"), for having the rights to use it, and for complying with the law. You are responsible for the security of your own applications, scripts and passwords, and for keeping them updated. You must keep your own backups. We do not review Customer Content in advance and do not accept liability for it.

8. Third-party infrastructure

The services depend on third parties, including our upstream hosting provider (MDMHost), Cloudflare (CDN and security), Bayarcash and PayPal (payments) and Brevo (transactional email). Their availability, rules and decisions are outside our control. We are not liable for failures of third-party services, although we will use reasonable efforts to help resolve resulting problems. Service levels are described in our Service Level Agreement.

9. Limitation of liability

To the fullest extent permitted by Malaysian law:

  • the services are provided "as is" and "as available", and we do not guarantee uninterrupted or error-free operation;
  • we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill or data;
  • our total liability for any claim relating to the services is limited to the fees you paid for the affected service in the 3 months before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

10. Indemnity

You agree to indemnify and hold harmless CHVEX and CH Global Empire against claims, losses and reasonable costs arising from your Customer Content, your breach of these Terms or the Acceptable Use Policy, or your violation of any law or third-party right.

11. Suspension and termination

  • You may cancel a service at any time by submitting a support ticket. Cancellation stops future renewals but does not entitle you to a refund except as stated in the Refund Policy.
  • We may suspend or terminate a service immediately if you breach these Terms or the Acceptable Use Policy, if required by law or by our upstream provider, or to protect the platform.
  • We may also terminate a service for non-payment as described in section 5.
  • After termination, you should expect that your data will be deleted and may not be recoverable. Export what you need before cancelling.

12. Changes to these terms

We may update these Terms from time to time. The "Last updated" date shows the latest version. We will give notice of material changes by email or in the client area. Continued use after changes take effect means you accept them.

13. Governing law

These Terms are governed by the laws of Malaysia. The courts of Malaysia have jurisdiction over any dispute arising from them.

14. Contact

CHVEX is operated by CH Global Empire, Lorong Shahbandar 10, Bertam Perdana 3, 13200 Kepala Batas, Penang, Malaysia. The quickest way to reach us is a support ticket in the client area at https://chvex.com.

These terms were prepared for CHVEX by CH Global Empire.