Refund Policy

Last updated: 20 October 2026

1. Overview

This Refund Policy applies to web hosting services bought from CHVEX, operated by CH Global Empire. It forms part of our Terms of Service. We want you to be able to try our hosting with confidence, so new orders are covered by a short money-back guarantee, while renewals and later cancellations are not refundable.

2. 7-day money-back guarantee

If you are not satisfied with a new hosting order, you may request a full refund of the first payment within 7 days of that payment. This applies equally to monthly, quarterly, semiannual and annual billing cycles. The 7 days run from the date we receive your first payment for that service.

3. What is not covered

  • renewal payments (see section 4);
  • add-ons and setup fees, if any are charged;
  • payments made more than 7 days ago;
  • accounts suspended or terminated for violating our Acceptable Use Policy or Terms of Service, or accounts involved in fraud, chargeback abuse or abusive refund requests;
  • services offered free of charge or under a separate promotion that states it is non-refundable;
  • domain names or services from other providers, which we do not sell.

4. Renewals and cancellations

Renewal payments are non-refundable. Because renewals are invoice-based, you decide whether to pay a renewal invoice; please cancel before paying if you do not want to continue. After the 7-day period we do not give pro-rata or partial refunds for unused time, whether you cancel, downgrade, stop using the service or the service is suspended or terminated.

5. How to request a refund

  1. Open a support ticket in the client area at https://chvex.com within the 7-day period.
  2. Give your account email, the invoice number and, if you wish, a short reason (optional, but it helps us improve).
  3. We confirm the request in the ticket, cancel the service and process the refund if it is eligible.

Cancelling the service without a ticket does not by itself start a refund.

6. How refunds are paid

Approved refunds are returned to the original payment method, through Bayarcash for MYR payments or PayPal for USD payments, in the currency you paid. We generally process approved refunds within 7 to 14 business days, though the time for the money to reach you depends on your bank or PayPal. Payment gateway fees, bank charges and currency conversion differences that cannot be recovered may be deducted where they are lawfully charged to us. We cannot refund to a different account or method.

7. Chargebacks and disputes

Please contact us first if you have a problem with a charge. We may suspend services where a payment is disputed or reversed, and we may refuse future orders from accounts with abusive chargebacks.

8. Your statutory rights

This policy does not affect any rights you have under Malaysian law that cannot be excluded. This policy is governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.

9. Contact

CHVEX is operated by CH Global Empire, Lorong Shahbandar 10, Bertam Perdana 3, 13200 Kepala Batas, Penang, Malaysia. The quickest way to reach us is a support ticket in the client area at https://chvex.com.

These terms were prepared for CHVEX by CH Global Empire.